IF YOU THINK YOUR PLANTS HAVE ARRIVED DEAD
DORMANT BARE ROOT PLANTS LOOKS DEAD, WITHOUT FOLIAGE, GREENERY OR LEAVES BUT THEY ARE NOT DEAD
WE ONLY SHIP BARE ROOT DORMANT PLANTS THAT HAVE BEEN DUG NO LONGER THAN 2 DAYS PRIOR TO SHIPPING. THEY ARE NOT PRETTY WITH NO LEAVES ON THEM BUT THEY ARE NOT DEAD, WE DIG AND SHIP OUR PLANTS IMMEDIATELY. SEE IMAGE BELOW. IF YOUR PLANTS DOES NOT GREEN OUT THE FOLLOWING SPRING, WE HAVE A 1 YEAR WARRANTY ON ALL RETAIL QUANTITIES ORDERED.
WE ONLY SHIP BARE ROOT PLANTS, FRESHLY DUG BUT THEY ARE WITHOUT A CONTAINER OR SOIL
All plants are shipped dormant and immediately after they have been dug. Your plants may look dead but they are not, they are dormant without tops on most. They may have dead leaves from winter and they will not be pretty or have any blooms on them, this is how dormant plants look. Please look at the bottom of this page. There are images of what your plants will look like when received verses in springtime. Plant them, water well for the first 5 days and see. This is why we offer a 1-year warranty, to let you see they will bloom and be pretty and as advertised in spring.
If you have ANY problem with your order, please call us immediately at 931-692-4266
IF YOU HAVE SHORTAGES OR ANYTHING MISSING, PLEASE ALERT US WITHIN 24 HOUR OF RECEIVE DATE.
RETAIL WARRANTY - For Orders Under 100 Plants Per Variety
In-store credits will be applied after plants are returned to us. Return Plants To This Address (only use FedEx or ups, we have no us mail receptacle) 856 Main St, Altamont Tn 37301. We only offer in-store credits on returned stock. Please make sure you put your name and order # on return so we can properly give you an in store credit. With an in-store credit, you can order what you want instead of us replacing what you purchased in case you'd prefer another item instead.
We seldom must but do reserve the right to substitute a plant for one of equal or greater value. If you do not want substitutions, please put us a note in checkout “no subs” and we will honor this. We only do in-store credits for future orders or re-orders of the plants you lost.
WHOLESALE WARRANTY - For Orders Over 100 Plants Per Variety
100+ plants per variety ordered are priced wholesale and we offer an "arrive alive"24-hour warranty on wholesale quantities. No further warranties on wholesale quantities after 24 hours. We will not accept returns after 24 hours of receipt. Plants must be returned within the 24 hour period after received. If they are not dead, we will not accept them back. You need to do a scratch test prior to returning them. how to perform a scratch test is listed below. Absolutely no warranties on wholesale orders placed if you are not a licensed nursery, no exceptions due to wholesale pricing being a very small profit ratio we cannot offer anyone not in the industry even a 24-hour warranty if they buy wholesale and not experienced and licensed dealing with bare root plants.
We ship bare root plants. They need to be planted within a few days after digging. We dig them fresh and ship out within 1-2 days. We will not accept plants back if refused. No refunds, no returns and all sales final on plants after they ship and are refused. When our shipments are refused the plants die. If you do not want them, accept the package and return within 24 hours (FedEx or ups) to this address - 856 Main St, Altamont Tn 37301. When refused our plants go to a mail center 30 miles away from our location and are dead by the time we receive them back.
We package all plants in boxes and breakage seldom happens. We are not responsible for carrier damage BUT WE DO OFFER INSURANCE OR Customer must file claim with USPS, Please Call 1-800-275-8777
Our plants are counted 4 different times before they ship and unless we find evidence one of your packages got damaged, we seldom honor shortage claims but if you see there is a shortage, we must be notified within 24 hours of received in order to research and check it. You will need to call 888-958-5640 and dial extension #5 and leave your name, order # and what's been shorted in your order. Failure to so within the 24 hours period after received will result in us not being able to honor your request. We will check your tracking # and make sure it's not over 24 hours when you call in also.
Once you place your order online, the order is sent directly to the fields within a couple hours during business hours. If you need to cancel your order we will be happy to do so unless it's left our office to be dug in the tree farms. Reason being is because our workers go to the fields to dig our plants does not have cell phone reception in most areas they dig in and there's no way we can contact them and tell them not to dig after it leaves our office. No exceptions. If you refuse your order and return it, will not accept it. We ship fragile bare root plants and there is a short window on them needing to be planted after received. They would be dead by the time we received them back.
Please do not put the desired ship date in comments of your order or call and request specific dates to ship or receive. We get over 30,000 orders a year and this is impossible to do. We, however, do give you the customer options as to when to ship (mid or late April, spring & fall, depending on the season we are currently in). We will not be able to pay attention to any other shipping requests than the option you select when ordering. Still, don't believe plants are alive? Do a scratch test and this will prove they are alive. Simply scratch the bark and if the inside of the bark is brown, it is dead. If it is greenish-white, your plants are alive.
If we have made any type error that is our fault we will gladly refund your money. For instance, sometimes we get so many orders a day we miss printing one. If you've ordered and it's not arrived and it's too late to plant or anything that is our fault, you absolutely you will get a refund. In store credits are for those with plants already received.
Still don't believe plants are alive? Do a scratch test and this will prove they are alive. Simply scratch the bark and if the inside of the bark is brown, it is dead. If it is greenish-white, your plants are alive.
BELOW IS EXACTLY WHAT YOU WILL RECIEVE. DORMANT PLANT ARE NOT PRETTY BUT THEY ARE ALIVE!